eClerx is seeking a Senior Analyst to work as a UX Researcher supporting customer journey performance, e-commerce experiences, product development, and data-driven change.
The role contributes from early-stage research through delivery, putting users at the centre of design and ensuring digital experiences are simple, intuitive, and effective.
Responsibilities include collaborating with product teams and roadmap planning to identify knowledge gaps and prioritize research opportunities; planning, conducting, and analyzing end-to-end user research; translating findings into actionable insights and evidence-based recommendations; and working with designers, product managers, engineers, and senior stakeholders throughout the product lifecycle.
The role also involves synthesizing insights from user research, competitor reviews, UX benchmarks, analytics data, and market trends to develop a holistic understanding of problems and potential solutions. The candidate will gather continuous feedback on proposed solutions, evaluate effectiveness, facilitate ideation workshops, and manage research activities with awareness of timelines, costs, and budgets.
Candidates should have 3+ years of experience as a UX Researcher, a background in e-commerce, experience with analytics tools such as Google Analytics and ContentSquare, practical experience with design thinking and UX methods, and experience across a broad range of UX research methodologies including early-stage qualitative research.
Strong customer feedback analysis, presentation, problem-solving, research methodology selection, and ability to identify and resolve customer pain points are required. Mobile app user research experience is beneficial, particularly across onboarding, in-app navigation, notification preferences, personalization, and overall app performance sentiment.
Location: Mumbai, Maharashtra. Work arrangement: Hybrid.
Benefits wiil be be discussed in interview.
eClerx is a global productized services company providing technology, data analytics, automation, and process management services. Founded in 2000, the company serves clients across financial services, telecommunications, retail, media, manufacturing... Read More
