Last Updated: September 8, 2026
This Refund & Cancellation Policy ("Refund Policy") explains the terms applicable to free and paid services provided by JobOrbital.com ("JobOrbital," "we," "us," or "our").
JobOrbital is a global online employment platform that provides services to employers, recruiters, jobseekers, candidates, and other users, including free and paid employment-related features.
By purchasing any paid service from JobOrbital, you acknowledge and agree to this Refund & Cancellation Policy.
This Policy should be read together with our Terms and Conditions and Privacy Policy.
JobOrbital provides both free and paid services.
The availability of particular services may vary depending on the user's account type, location, Platform features, and applicable plans.
For Employers:
For Jobseekers:
JobOrbital may introduce additional free features or modify existing free features from time to time.
Because free services do not involve a payment, no refund applies to free services.
JobOrbital may offer optional paid services, packages, subscriptions, or premium features to employers, recruiters, jobseekers, or other users.
Paid services may include, depending on the services offered by JobOrbital:
The specific features, price, duration, and conditions of a paid service will be displayed to the customer before purchase.
Unless otherwise required by applicable law, all payments made for JobOrbital paid services are non-refundable.
Once a customer purchases a paid service, package, subscription, access plan, or other premium feature, the payment will not ordinarily be refunded.
This applies regardless of whether the customer:
By purchasing a paid service, you acknowledge that the service is non-refundable.
JobOrbital may provide employers with the ability to post jobs free of charge.
Free job posting does not involve a payment and therefore does not create any refund obligation.
JobOrbital does not guarantee that a free job posting will result in:
Employers are responsible for evaluating candidates independently.
JobOrbital may offer employers or recruiters paid packages that provide access to CVs, resumes, candidate profiles, or other recruitment-related information.
Where a customer purchases such a package:
The payment is non-refundable unless a refund is required by applicable law.
This applies even if:
Customers should carefully review the package details, price, access limits, duration, and included features before purchasing.
JobOrbital provides jobseekers with free access to certain employment features, which may include:
JobOrbital may also introduce optional paid services for jobseekers.
If a jobseeker voluntarily purchases a paid JobOrbital service:
the payment is non-refundable unless otherwise required by applicable law.
Using the free JobOrbital services does not require a payment and therefore does not qualify for a refund.
JobOrbital provides technology and services that facilitate connections between employers and jobseekers.
We do not guarantee any specific outcome from a paid service.
For employers, we do not guarantee:
For jobseekers, we do not guarantee:
Failure to achieve a desired employment or recruitment outcome does not create a right to a refund.
Where JobOrbital offers recurring subscriptions, customers may cancel their subscription using the cancellation method provided by JobOrbital.
Cancellation generally means that future subscription renewals will be stopped.
However:
Cancelling a subscription does not automatically result in a refund of amounts already paid.
Unless otherwise stated:
A customer may decide not to use a paid service after purchasing it.
However, simply not using a paid service does not create a refund entitlement.
For example, a refund will generally not be provided because:
The customer is responsible for reviewing the service before completing the purchase.
Customers should carefully review their order before completing payment.
If a customer accidentally purchases a paid service, package, or subscription, the transaction will generally remain non-refundable.
However, JobOrbital may review genuine billing or technical errors on a case-by-case basis.
Nothing in this section limits any rights that cannot legally be excluded.
If you believe that you have been charged more than once for the same transaction, please contact JobOrbital as soon as possible.
We may investigate the transaction.
If a duplicate charge is confirmed to have resulted from a genuine technical or billing error, JobOrbital may correct the error or issue an appropriate refund or credit.
JobOrbital works to maintain the availability and functionality of its Platform.
If you experience a genuine technical issue that prevents you from accessing a paid service, please contact JobOrbital promptly.
We may investigate the issue and, depending on the circumstances, may provide an appropriate remedy such as:
A temporary technical issue does not automatically create a right to a refund.
JobOrbital may remove, restrict, or suspend a job posting if it violates:
Removal of a job posting does not automatically create a refund entitlement, particularly where the posting was removed because of a violation by the employer or recruiter.
Where applicable law requires otherwise, such legal rights will apply.
JobOrbital may suspend or terminate an account where we reasonably believe that a user has:
Where permitted by applicable law, suspension or termination resulting from a user's violation of our Terms does not create an automatic right to a refund for unused paid services.
JobOrbital reserves the right to investigate transactions and accounts associated with suspected:
Where appropriate, JobOrbital may suspend or terminate access and cooperate with payment providers or relevant authorities.
Refunds for accounts involved in fraudulent or prohibited activity will be handled in accordance with applicable law.
Payments may be processed through third-party payment providers.
JobOrbital may not directly process or store all payment information.
Payment providers may have their own:
Where a payment has successfully been processed for a JobOrbital service, the transaction remains subject to this Refund Policy.
Nothing in this Refund Policy is intended to remove, restrict, or override any refund, cancellation, withdrawal, consumer, or other legal rights that cannot lawfully be excluded.
If applicable law gives you a mandatory right to cancel a purchase or obtain a refund, JobOrbital will comply with the applicable legal requirements.
The non-refundable provisions in this Policy are therefore subject to mandatory consumer and other legal protections that may apply to you.
Although JobOrbital's paid services are generally non-refundable, users who believe they have a valid refund claim under applicable law or believe they were incorrectly charged may contact us.
A refund request should include:
Do not send your password, CVV, full payment-card number, or other sensitive authentication information with a refund request.
Where a refund request is received, JobOrbital may review:
Submitting a refund request does not guarantee that a refund will be approved.
If a refund is approved, it will generally be processed through the original payment method where reasonably possible.
The time required for the refund to appear may depend on:
JobOrbital is not responsible for delays caused by third-party payment providers or financial institutions.
JobOrbital may occasionally provide:
Unless specifically stated otherwise, promotional credits and free services:
If a user upgrades from a free service to a paid service, the paid service becomes subject to this Refund Policy.
JobOrbital may change the pricing of its paid services from time to time.
Any applicable price will be displayed before purchase.
Changes in pricing will not ordinarily affect transactions that have already been completed, except where otherwise required by applicable law.
Depending on the customer's location, applicable taxes, duties, payment-processing fees, or other charges may apply.
Currency conversion and foreign transaction fees may be imposed by banks or payment providers.
JobOrbital is generally not responsible for fees charged independently by a customer's bank or payment provider.
JobOrbital is a platform and does not control decisions made by employers, recruiters, jobseekers, or candidates.
Therefore, JobOrbital does not provide refunds because:
Employment outcomes are not guaranteed and are not grounds for a refund.
JobOrbital may modify, add, restrict, or discontinue free features at any time, subject to applicable law.
Examples include:
Changes to free services do not create a refund entitlement because no payment was made for those free services.
JobOrbital will make reasonable efforts to provide purchased paid services as described at the time of purchase.
However, temporary interruptions may occur due to:
Where a significant failure prevents delivery of a paid service, JobOrbital may provide an appropriate remedy depending on the circumstances and applicable law.
JobOrbital will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including:
Where appropriate, JobOrbital may provide a reasonable alternative or service extension.
If you believe a charge is incorrect, unauthorized, or the result of a technical error, we encourage you to contact JobOrbital before initiating a payment dispute.
We will review legitimate billing concerns.
However, nothing in this Policy prevents a user from exercising rights available under applicable law or through their payment provider.
JobOrbital may update this Refund & Cancellation Policy from time to time.
Updates may be made because of:
The latest version will be published on this page with the updated "Last Updated" date.
If you have questions about payments, cancellations, or refunds, please contact JobOrbital.
Website: JobOrbital.com
Billing/Support Email: [Insert official billing email]
General Contact: [Insert official contact email]
When contacting us about a transaction, please provide your order or transaction reference where available.
Free job posting:
Employers may use available free job-posting functionality without paying a posting fee. Since no payment is made, there is no refund applicable to free job postings.
Paid CV access / premium packages:
If you purchase a paid CV access package, subscription, or other premium service, the payment is non-refundable, except where a refund is required by applicable law.
Free services:
Jobseekers may use available free features such as registration, job search, CV upload, and job applications without paying a fee.
Paid services:
If you voluntarily purchase any paid JobOrbital service, the payment is non-refundable, except where a refund is required by applicable law.
Cancelling a subscription generally stops future billing; it does not automatically refund payments already made.
JobOrbital does not guarantee employment, hiring, interviews, applications, candidates, or any specific result from using the Platform or its paid services.
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